Available 24/7: Our Knowledge Base
Our easy-to-understand knowledge documents guide you step by step through configuration of your FRITZ!Box 7690 plus troubleshooting – round the clock, 7 days a week.
Frequent support topics
- Setting up a Wi-Fi connection to the FRITZ!Box Updating FRITZ!OS
- Setting up the FRITZ!Box for use with a fibre optic connection Setting up FRITZ!Box for use with a DSL line
- Transferring settings to a new FRITZ!Box Determining the password for the FRITZ!Box user interface
- Wi-Fi connection drops frequently Setting up the FRITZ!Box as a Mesh Repeater
You need personal support?
Contact our competent Support team via email using our support form.
Contacting supportFRITZ!Box for any connection
You can use the FRITZ!Box on any internet connection to benefit from powerful Wi-Fi, the comprehensive phone system, regular functional and security updates, as well as countless other convenience features.
Find out more about router freedom
VPN with FRITZ!Box
For beginners and experts alike: Check out the VPN section for detailed information on the possibilities of secure VPN connections.
To the VPN Service Portal
Mesh with FRITZ!
Expand your home network with FRITZ! Mesh. Be it for a large flat, a three-story house, or a garden - Mesh with FRITZ! brings fast, stable Wi-Fi to every corner of your home. It's easy to add more FRITZ! devices to your home network, which your Mesh Master then ‘weaves’ into a larger Wi-Fi network. Mesh with FRITZ! ensures that your devices always have optimal access to the internet and home network wherever they are.
To the Mesh Service Portal
Expand the FRITZ! Smart Home with Zigbee devices
Zigbee is a Wi-Fi standard that is used by many manufacturers for smart home devices, for example for LED lights or roller shutter motors. With a FRITZ!Smart Gateway or a FRITZ!Box with Zigbee support like the FRITZ!Box 7690, you can extend the FRITZ! Smart Home with Zigbee compatibility. Our Zigbee compatibility list gives an overview of the Zigbee devices that are compatible with the FRITZ! Smart Home.
Go to Zigbee compatibility list
New Features:
- User interface: Diagram showing the FRITZ!Box connection status in the overview (homepage)
- New Online Monitor informs about the load on the internet connection and the load by individual network devices.
- Internet: Now IPv6 data can also be transmitted via a WireGuard® VPN tunnel
- Mesh: A new design and new features for the graphic overview
- DECT: The number of simultaneous possible DECT phone calls was increased from three to five
- Push service: Reworked design and more convenience
- Simplified configuration for connection to a fibre optic modem (ONT)
- The speed of the Ethernet connection between LAN 1/WAN and the upstream device (e.g., fibre optic modem) is displayed on the overview page
